Free Shipping on Orders Over $50!
Spend $50 or more and get free standard shipping on your order.
Need it Sooner? We Got You Covered!
For those times you just have to have your new shoes yesterday, we offer these expedited shipping options:
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Fabco Flyer: Standard shipping takes 4-7 business days and costs $7.99.
Order Cut-off Times & Delivery Estimates
To ensure your order gets shipped out ASAP, place it by 11:00 AM CST Monday through Friday. Orders placed over the weekend will hit the road the following business day.
Delivery Considerations
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Business days are Monday through Friday, excluding holidays.
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We currently deliver to the continental US, Alaska, and Hawaii.
Still Have Questions? If you have any questions about shipping, feel free to contact our friendly customer service team at customerservice@fabcoshoes.com. We're always happy to help!
RETURNS & EXCHANGES
We offer a 30-day return policy and in store exchanges for all unworn and unwashed shoes and accessories in original condition and packaging.
How to Make a Return:
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Gather your items: Make sure you have the original receipt and the items you wish to return in their original packaging (boxes, dust bags, etc.).
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Start your return: Visit our online returns page and follow the instructions. You will need to provide your order number and the reason for your return. You will be asked to present clear photos of your products prior to return. All returns are subject to approval.
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Print your shipping label (if applicable):
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If your return total is over $50 or you received a damaged item, you will be prompted to print a prepaid return shipping label at no cost to you.
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Pack and ship your return: Securely pack your return items in their original packaging and attach the prepaid shipping label (if applicable) to the outside of the box. If you are not eligible for free return shipping, we will provide you with the shipping label, but you will be responsible for the return shipping cost.
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Return or Exchange in-store: For your convenience, online purchases can be returned or exchanged at any of our stores. Please bring proof of your online order and all products in original packaging.
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Track your return: You will receive a confirmation email with tracking information once your return shipment is processed.
Refund Options:
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Original Payment Method: We will issue a full refund to the original payment method used at purchase within 5 business days of receiving your return.
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Store Credit: You can choose to receive a full refund in the form of store credit, which you can use towards future purchases on our website.
Exceptions:
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Earrings and costumes are final sale and cannot be returned or exchanged.
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All sales are final on clearance and sales items. Please carefully review product details before purchase.
- All items with must be returned in their original un-damaged packaging or may not be eligible for return.
Gift Receipts:
If you received an item as a gift and would like to return it, please contact us at customerservice@fabcoshoes.com with your order number. We will assist you in processing your return.
We strive to make returns as easy and hassle-free as possible. If you have any questions, please don't hesitate to contact our customer service team.
Lost Items Policy
If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue or send a replacement.
Damaged Items Policy
If your item arrives damaged, contact us within 48 hours of delivery with photos of the damage. Send the photos to customerservice@fabcoshoes.com. We will provide a replacement or refund.
Cancellation Policy
Orders can be canceled within 24 hours of placement unless already shipped. Contact us immediately at customerservice@fabcoshoes.com for assistance. If the order has already been processed, we cannot guarantee cancellation.
International Shipping Policy
At this time, we do not offer international shipping. We currently deliver only to the continental US, Alaska, and Hawaii.