FAQ
Welcome to the Fabco Shoes FAQ page! Here, we’ve compiled answers to the most common questions to make your shopping experience seamless. If you have any additional questions, feel free to reach out to our customer service team at customerservice@fabcoshoes.com.
Orders
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping and payment details to complete your order.
Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement, provided they have not been shipped. Contact us immediately at customerservice@fabcoshoes.com for assistance.
How can I check my order status?
Log in to your account and navigate to the "Order History" section, or use the tracking number provided in your confirmation email.
Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $75. For more details, visit our Shipping & Returns page.
What are your shipping options?
We offer the following options:
Fabco Flyer: Standard shipping (4-7 business days).
Do you ship internationally?
Currently, we only ship to the continental US, Alaska, and Hawaii. International shipping is not available at this time.
What should I do if my package is lost or delayed?
If your package is lost or delayed beyond the expected delivery date, please contact us at customerservice@fabcoshoes.comwithin 7 days. We’ll work with the carrier to resolve the issue.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days for unworn and unwashed items in their original condition. Visit our Shipping & Returns page for detailed instructions.
How do I start a return?
Visit your account page, find the order number, click 'Request a refund', and reason for return. All return requests are submit for approval. We'll send you the further instructions after your request is reviewed.
Are there items that cannot be returned?
Yes, earrings, body jewelry, shoe care products, hosiery, and final sale (clearance) items are non-returnable.
Products
Do you restock sold-out items?
We aim to restock popular items, but availability may vary. Sign up for restock notifications on the product page.
Are your products eco-friendly?
We’re committed to sustainability and offer select items made with eco-friendly materials. Look for the "Eco-Friendly" tag on product listings.
Payments
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment options displayed at checkout.
Is my payment information secure?
Yes! Our website uses Secure Socket Layer (SSL) encryption to protect your payment details.
Accounts & Rewards
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.
Do you have a rewards program?
Stay tuned! We’re working on launching a loyalty program to reward our valued customers.
Miscellaneous
How can I contact customer service?
You can reach us at customerservice@fabcoshoes.com.
Do you offer gift cards?
Yes! Digital gift cards are available in various denominations and can be purchased on our website.
Get in touch
Still have questions? Don’t hesitate to reach out - we’re here to help!